Workshop Cancellation Policy

 

If you have any quiries about your choice of workshop, please discuss them with Nicola before you book

All workshop/courses are tutored by Nicola unless stated otherwise, i.e. a visiting tutor


For single day workshops with Nicola:

If you cancel a booking within 4 weeks of the class start date no refund or transfer will be given unless we can fill your place from a waiting list.

If you cancel a booking before 4 weeks of the class start date, a refund less a £10 administration fee per person or a transfer will be offered

If we cancel a workshop a full refund of monies paid or transfer will be offered


For workshops/courses of 2 day or more with Nicola:

If you cancel a booking at any time no refund or transfer will be given unless we can fill your place from a waiting list.

If we can fill your place from a waitng list, your refund will be subject to a cancellation fee of £10.00 per person

If you do not attend a workshop, for any reason no refund or transfer will be given.

If we cancel a workshop a full refund of monies paid or transfer will be offered


For any workshops/courses with visiting tutors:

If you cancel a booking at any time no refund or transfer will be given under any circumstances, unless we can fill your place from a waiting list. 

If we can fill your place from a waitng list, your refund will be subject to a cancellation fee of £10.00 per person

If you do not attend a workshop, for any reason no refund or transfer will be given.

If we cancel a workshop a full refund of monies paid or transfer will be given or a transfer offered

 

Weather conditions re: all workshop/courses

We cannot be held responsible for weather conditions that prevent you from attending any workshop/course that is running.


Simply Stitch Privacy Policy


Who is responsible for processing your Personal Data?

Simply Stitch is legally responsible for how your personal data is collected, stored and processed.

 

What information do we collect?

Personal data means any information capable of identifying an individual.

Your personal data would be: title, name, address, email address, contact telephone numbers.

 

What do we use your personal data for?

We use your personal data only for the purpose of communicating and managing your booking and for sending a Newsletter periodically to inform you about workshops, events and new stock. 

 

How do we manage your personal data?

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage the personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially supplied and as fully explained in this Privacy Policy.


How long do we keep personal information for?

We will only keep your personal information for as long as you wish to remain informed.

Should you no longer wish your details to be held please either contact us or use the unsubscribe link on any Newsletter that you receive

 

Google Analytics

We do not use Google Analytics


Disclosures to third parties

We do not share your personal data with third parties with the exception of:

  1. ‘Mail Chimp’ who we use for the purpose of sending emails and storing your personal data.
  2. Financial transactions relating to our website/services are handled by our payment services provider ‘Pay Pal’. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

What should you do if your personal information changes?

You should email us so that we can update our records

 

Your rights

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details in the section ‘How to contact us’


Changes to this Privacy Notice

We may change/update this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices. An up to date copy of our policy can be found on our web site: www.simplystitch.co.uk

 

How to Contact Us

If you have any questions, comments or complaints about this Privacy Policy or our use of your personal data, please contact us at:

Simply Stitch

Village Hall, School Lane

East Keswick LS17 9DA

nicola@simplystitch.co.uk

Telephone: 07969 578289

 

We hope that we can resolve any issues that you have. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns or via the helpline: 0303 123 113